good111's Privacy Policy

1 Purpose of This Policy

good111 places the highest importance on the privacy of its platform users. This Privacy Policy ("Policy") explains how personal information you provide while using good111's website and related services is collected, processed, stored, and kept secure.

By creating an account or using our services on this platform, you are considered to have agreed to the terms of this Policy. This Policy should be read together with good111's Terms and Conditions, as both documents together form the agreement between you and the platform.

2 Who This Policy Applies To

This Policy applies to all individuals who visit good111's website, register an account, make deposit or withdrawal transactions, play games, or use the services in any way. Persons under the age of 21 are prohibited from using this platform.

3 Types of Information We Collect

good111 may collect the following types of information:

• Identity information: Full name, date of birth, national ID or passport number.
• Contact information: Mobile number, email address, and mailing address.
• Financial information: bKash, Nagad, Rocket, or Upay mobile account numbers and bank account details — for processing deposits and withdrawals.
• Activity information: Login times, gaming history, betting transaction details, bonus usage, and any activity carried out on the account.
• Technical information: IP address, browser type, device identifiers, operating system, and cookie data.

4 How Information Is Collected

Information is generally collected in the following ways:

• Information provided directly when filling out the account registration form.
• Payment information provided during deposit or withdrawal transactions.
• Information provided when seeking support via live chat or email.
• Technical information collected automatically while browsing the website.
• Documents submitted during the identity verification process (KYC).

5 Purposes for Which Information Is Used

good111 uses collected information only for specific, legitimate purposes. These include:

• Creating, verifying, and managing accounts.
• Processing deposit and withdrawal transactions — via bKash, Nagad, Rocket, Upay, and bank transfer.
• Preventing suspicious activity, fraud, and money laundering.
• Providing customer support via 24/7 live chat and email.
• Improving our service quality and diagnosing technical issues.
• Providing bonuses and promotional offers — subject to applicable terms.
• Meeting legal obligations and resolving disputes.

good111 never sells your information to third parties. However, partner organizations required to deliver services — such as payment processors and identity verification providers — may have limited access to certain information.

6 Marketing Communications

With your consent, good111 may occasionally send promotional information — such as bonus offers or new game updates — to your mobile number or email. You can opt out at any time through your account settings or by contacting the support team.

7 Security Measures

good111 uses industry-standard technology to protect your information. Sensitive data is transmitted via SSL (Secure Socket Layer) encryption, which makes it virtually impossible for unauthorized external parties to read the data.

• Passwords are stored in encrypted form — no staff member can view your password.
• Financial information is stored at the highest level of security.
• Regular security audits are conducted on servers and networks.
• Automatic alerts are triggered if unusual activity is detected when accessing an account.

However, no transmission of information over the internet is completely risk-free. good111 takes all reasonable measures, but it is the user's own responsibility to ensure the security of their device and connection.

8 Data Retention Period

Information is retained for as long as your account remains active and for as long as necessary after that to meet legal obligations. Financial transaction records are generally kept for an extended period, as they may be needed for legal and dispute resolution purposes.

9 Your Rights Regarding Your Information

Every registered user of good111 has the following rights:

• Right of access: You can find out what information good111 holds about you.
• Right to rectification: You can request that incorrect or incomplete information be corrected.
• Right to erasure: In certain circumstances you can request that your information be deleted, though this may not apply where legal obligations are involved.
• Right to object to processing: You can object to your information being used for marketing purposes.
• Right to data portability: You can request your personal information in a structured, readable format.

To exercise these rights, contact good111's support team via live chat or email. Our support team is available in both Bengali and English, 24 hours a day.

10 Account Closure

If your account is closed for any reason, or if you choose to delete it voluntarily, good111 may be required to retain certain information for a defined period in accordance with legal requirements. After that period, the information is securely deleted or anonymized.

If an account is suspended due to responsible gaming measures or a voluntary break, the relevant information is retained. You can read good111's Responsible Gaming policy for more details.

11 Cookie Policy

good111's website uses cookies — small text files stored in your browser that help the website remember your preferences. Cookie types and their purposes:

• Essential cookies: Used to maintain login status, ensure security, and keep core functionality running.
• Performance cookies: Help improve service quality by showing which pages are used most.
• Preference cookies: Used to remember language and interface settings.

You can manage cookies through your browser settings. However, disabling essential cookies may affect some website functionality.

12 Third-Party Tracking

good111 uses trusted third-party services for payment processing, identity verification, and technical infrastructure management. These partners have their own privacy policies and receive only the information necessary for their specific services. good111 ensures that these partners maintain appropriate data protection standards.

13 Information of Minors

good111 does not knowingly collect information from anyone under the age of 21. Age is verified at the time of account registration. If you believe information from a minor has been collected for any reason, please notify the support team immediately — that information will be deleted promptly and the associated account will be closed.

14 International Data Transfers

Your information may be stored or processed on servers outside Bangladesh. In such cases, good111 ensures that data protection standards are maintained and that applicable international regulations are followed.

15 Disclosure of Information to Third Parties

good111 may share information with third parties in the following circumstances:

• To comply with a lawful order from law enforcement or a court directive.
• With service provider partners — such as payment processors or KYC verification services — limited to only the necessary information.
• To prevent or investigate fraud, money laundering, or other illegal activity.
• In the event of a business merger or acquisition, provided the new authority is also bound by this Policy.

Outside of these cases, your information is not sold or rented to any marketing company or third party.

16 Notice of Policy Changes

good111 reserves the right to update this Privacy Policy. If significant changes are made, a notification will be sent to your registered mobile number or email. Continuing to use the platform after a change is considered acceptance of the updated policy.

To learn more about this Policy or for general questions about our services and platform, visit the Frequently Asked Questions (FAQ) page.

17 Privacy Complaints and Contact

If you have any questions, concerns, or complaints about how your information is used, contact good111's support team:

•   24/7 Live Chat — instant support through the website.
•   Email: [email protected]

Our support team accepts complaints in both Bengali and English and works to resolve them as quickly as possible.

18 Applicable Law

This Privacy Policy is governed by applicable laws and regulations. In the event of any dispute or question of interpretation, good111's decision shall be considered final, though users retain the right to seek applicable legal remedies.